Please contact for any enquiries.

If for some reason we cannot get back to you immediately we will certainly respond by the next day and within 24 hours. Thanks for your enquiries 🙂

Frequently Asked Questions

Before sending us a message, you can save time by reading our FAQs below.

Care Instructions

V5 socks are made using the highest quality fibers. For best results and to prolong the life of your V5 socks we recommend that you wash socks inside out.
We also recommend you:
• Wash dark colours separately.
• Do not use fabric conditioner.
• 30° wool cycle.
• Do not bleach.
• Do not iron.
• Do not Tumble dry.
• Do not dry clean.

What are the delivery charges for orders from the Online Shop?

Delivery charges are dependent upon your location and how quickly you require delivery. Each order will attract it’s own individual shipping charge that will be clearly indicated before checkout.

Which payment methods are accepted in the Online Shop?

You can use any of the cards listed below to pay for your order;

Visa, Visa Electron, Mastercard, Maestro. Paypal

We take security very seriously so you can rest assure when you enter any of your details they’ll be safe with us.

Part of my order is missing?

In the unexpected event we are unable to send all of the items you have ordered, we will send you an email if any items are not available from your order, so please check your mailbox. Some details may also be printed on your despatch note.

We will refund any payment taken for items not sent.

If you have not received an email from us or if there is no information on your despatch note, please contact our Customer Care team in Email: and we will resolve the issue for you as quickly as we can.

Can I have a different delivery address to me billing address?

With pleasure! You can use different billing and delivery addresses for your order.

On the bottom of Billing Details page tick the box ‘’ and it will allow you to enter a different billing address there.

How do I use my coupon?

If you have been issued with a coupon or promotional code simply enter the detail at the top of the checkout page.

Can I change my delivery address
  • Once an order’s been completed we unable to change your delivery address.
Returns/Refund Policy

Returns Policy

You may cancel any order free of charge and without giving us any reason, provided it has not yet been shipped. We begin processing orders immediately via our online shop. If you wish to cancel your order please contact us immediately (see “Contact Us”). If successful we will send you an email confirmation. If the product has been despatched, you will need to return to us in its original packaging, and in an unused form. You may have to meet any return shipping costs.

If, for any reason, you wish to return a product and receive arefund (you have a 7 day period), please get in touch via email to stating your reason for return. We will give you instructions on how best to return the product to us. Please note, that depending on the reason, you may be responsible for the cost of shipping back to us, and that the product should be returned using a ‘signed for’ tracking service. You are responsible for the product until it has been received, in good condition by DNA Athletic Limited.
We will look to issue a full refund within 7 days via the original method of payment on valid returns.

Send us an email